Booking the Products:
- Cotton Haven operates a direct delivery service from the factory to the customer.
- Customers are requested to contact the Cotton Haven Australia office directly to discuss their specific requirements.
Minimum Quantity Requirements:
- The Minimum Order Quantity (MOQ) varies based on production requirements.
- For administrative reasons, Cotton Haven does not provide samples for general inquiries. Samples (proto-sample or pre-production) will only be provided against a firm order.
- Catalogs: We do not offer printed catalogs, as we are primarily a manufacturer focused on meeting the unique requirements of our customers.
- Merchandise: Cotton Haven manufactures products under its own brand as well as under customer labels.
Making an Order:
- Customers can contact Cotton Haven via phone or email, or by filling out the contact form on our website.
- Alternatively, customers may complete the order form available on our website and send it to us either electronically or by post.
- An order will be confirmed only upon receipt of a detailed written order from the customer, along with advance payment or other written agreement.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once an order is confirmed, Cotton Haven will provide a proto-sample or pre-production sample for customer approval. Customers are required to review the sample, request any necessary changes, and approve it before production begins.
- After customer approval, no further changes can be made to the production.
Payment Procedures:
- Cotton Haven will provide bank details once an order is confirmed.
- Payment can be made via Direct Debit, Credit Card, or Wire Transfer.
- Banking Information: Cotton Haven Pvt Ltd. is banked with Commonwealth Bank, Australia.
Shipping Policy:
- Orders will be delivered directly to the customer’s specified address upon full payment or in accordance with any agreed terms and conditions.
- Lead times vary depending on the quantity and product requirements.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Delivery times may vary by location, and Cotton Haven cannot guarantee specific delivery timings.
Receiving the Order:
- Customers must provide the correct delivery address when placing an order. Cotton Haven is not responsible for reshipping orders if the provided address is incorrect or insufficient. In such cases, re-delivery costs will apply.
- Customers should notify us promptly if an order has not arrived within the expected timeframe.
- All merchandise sold at sale prices, agreed prices, or as part of package deals is final. These items cannot be returned for credit or refund.
Cancellation/Return Policy:
- Cotton Haven supplies products only after a quality check. However, if a manufacturing fault is found, we will replace the product, but no refunds will be provided under any circumstances.
- Orders cannot be canceled once confirmed and advance payment has been received.
- Requests to reschedule deliveries must be made in writing. The customer will be responsible for all costs incurred by Cotton Haven in preparation, delivery, and rescheduling.
- Faulty items can be returned for replacement within 7 days of receipt, provided they are unused, in original condition, and in their original packaging. Customers must inform Cotton Haven within 7 days of receipt via phone, email, or in writing.
- Cotton Haven reserves the right to charge additional shipping fees if subsequent shipping costs exceed the original cost.
- If a returned product is deemed not defective by our inspection, Cotton Haven reserves the right to refuse replacement. If the condition of the returned product was misrepresented, we reserve the right to charge an additional handling and administration fee.
