Cotton Haven operating a direct service delivery from the Factory to the customer.
Cotton haven not employed any agency in Australia to act on behalf of Cotton Haven.
Customs are requested to contact Cotton Haven Australia Office directly to discuss the requirements.
Minimum Quantity Requirements:
Minimum Quantity Order Requirement (MQR) varies as per the production requirements.
Customer can request for a quote for the products by filling the form attached through the website/Email/Fax or direct phone.
For administrative reason, Cotton Haven will not be able to send sample against general inquiry. Cotton Haven provide proto-sample or pre-production sample against firm order.
Catalogue: We do not provide printed catalogue. Cotton Haven website will update on regular basis. Cotton Haven professionally equipped to design and manufacture products according to the requirements of the customer.
Merchandise: Cotton Haven manufactures the products in own brand and also in customers label.
Making an Order:
Customers can contact Cotton Haven through phone or email by sending the contact form given in the website.
Alternately customers can fill the order form which is given in the website and send to us electronically or by post to our address.
An order will be confirmed only after receiving the detailed written order fromthe customer along with the advance payment.
Orders placed on weekends or public holidays will be processed on the next business day.
Up on the confirmed production order, Cotton Haven will provide either proto-sample or pre-production sample to the customer for approval. The customer is expected to check the sample against the requirements and inform us of any changes and approve the sample to start the production.
Cotton Haven will not able to make any changes, once we take up final production after approval by the customer.
Payment Procedures:
Cotton Haven will send the bank details to the customer once an order is confirmed.
Customers can make the payment through Direct Debit, Credit card or Wire transfer.
Cotton Haven Pvt Ltd. Australia banking with – Common Wealth Bank, Australia.
Shipping Policy:
Orders will be delivered directly to the customer specified address upon full payment.
Lead time varies as per the quantity and product requirements.
Orders placed on weekends or public holidays will be processed on the next business day.
As delivery times varies from area to area, Cotton Haven cannot guarantee delivery timings.
Receiving the Order:
Customers should furnish correct delivery address at the time of ordering merchandise. Cotton Haven is not obliged to resend merchandise if the delivery address furnished turns out incorrect/insufficient. Should such event occur, re-delivery expenses will be charged.
Customer should inform us in time if an order has not arrived within usual time frame.
All merchandise advertised on sale prices or agreed prices or in package deals are final. Sale merchandise and goods forming package deals cannot be returned for credit or refund.
Cancellation/Return Policy:
Cotton Haven supplies the products to the customer only after completing the quality check. However, if there is any manufacturing fault, cotton Haven will replace the product, but there shall be no refund of money at any circumstances.
Cotton Haven will not accept cancelation of an order after the confirmation and the advance payment form the customer.
Requests for rescheduling of deliveries will only be considered by Cotton Haven if made in writing. The customer must pay to Cotton Haven an amount equal to all costs incurred (usually actual cost incurred by Cotton Haven on behalf of the customer) in the preparation and delivery of the Order and rescheduling as the case may be.
Customer can return the faulty items for replacement within 7 days of receiving the products in the original condition and it must be returned in the condition of unused, and in the original package. Alternatively, the customer must be informed cotton Haven within 7 days by phone, mail or in writing.
Cotton Haven reserves the right to charge additional shipping charges if the subsequent shipping charge exceeds original cost of whatsoever reason.
If the returned product is inspected by our office not to be defective, Cotton Haven reserves the rights to refuse the replacement of the product. If the condition of the product was misrepresented to us by the customer, we reserve the rights to claim an additional amount of handling and administration fee.
